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What You Need To Know/FAQs
Terms and Conditions
Privacy Policy
Irish Celtic Jewels do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Secure Shopping
On our site we have installed SSL - this stands for Secure Sockets Layer, and it is the industry standard method for protecting web communications developed by Netscape Communications Corporation. The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection.
You will see as you go through our order process that you are buying on a secure site. This means your privacy is protected and your credit card details are encrypted through the ordering process. You should see a small key (Netscape) or lock (Internet Explorer) indicating that your browser is communicating securely with our web store.
Payment
All prices are displayed in U.S dollar currency and payment is made in the U.S dollar currency. Payment on the site is by credit card - Visa or MasterCard. If you are uneasy about sending your credit card details online, please email us at leighm@irishcelticjewels.com, send us your contact details and we will get back to you as soon as possible.
All EU customers will have 21.5% added to the price of their goods during the ordering process. No duties will be charged upon arrival of your package.
Any shipments made within the US will not be liable for duties or sales tax.
Shipments outside the outside of Europe / US may be liable for duties. Please check with your countries customs for details.
Returns
At Irish Celtic Jewels all our products are finished according, not only to our own high standards but each piece that we produce is individually tested and hallmarked by the national assay office located in the grounds of Dublin Castle.
If for any reason, you are not happy with your purchase, we offer a 30-day money-back guarantee, from the receipt of your order.
If you decide to cancel your order, please email us at leighm@irishcelticjewels.com, detailing your reasons for the return. You must also supply your Order_ID so that we can cancel the order and refund the transaction.
The customer is responsible for the cost of returning any goods and the original cost of delivery is non-refundable. If you are returning goods because they are faulty, we will cover the cost of return and any additional shipping cost.
Please note: custom orders may not be covered by the 30-day money-back guarantee. The return policy on custom orders will be determined on a case by case basis.
Shipping and Delivery
We are serious about quality at Irish Celtic Jewels and we realise that shipping needs to be prompt and safe. For this reason, we use the quality shipping agent, Federal Express. This is the most reliable, express shipping option; and it's our recommended shipping option. We also have an economy shipping option: Registered Post. See details below.
Each item you order is placed into a customised, luxury presentation box and then placed into the quality packaging.
Each Celtic jewelry piece is handmade to order and receives the approved stamping of the Dublin Assay Office, guaranteeing your gold and silver quality. International orders (Fedex option) are normally received in 12-18 business days or less.
Although we endeavor to fulfill all orders within 14 days, on occasion due to events beyond our control, this time period could be extended.
If you have any special requirements, (rush orders, etc.) then please specify these during the checkout process. Alternatively, please do not hesitate to
Fedex Shipping (fastest option: recommended)
If your shipping address is within the European Union or the United States of America and Canada, a shipping fee of $25 will apply. Shipping is usually overnight but can take up to 2 working days. Please also take manufacturing time (above) into consideration.
All shipments made to countries outside of the European Union and the United States of America and Canada will be charged at $50. Depending on your location, this can take anywhere from 2 to 6 days. Please also take manufacturing time (above) into consideration.
All shipments within Ireland are by Registered Post only and will be charged at $10.
Registered Post (economy option)
If the value of your order is $199 or less, you will have the choice of shipping by Fedex at the rates above but you will also have the option of shipping by Registered Post. There is a flat fee of $10 for all Registered Post shipments.
Tracking numbers for registered post are available upon request. However, please note, that you will only be able to track the package till it's point of entry into your shipping country.
Shipping times can vary depending on your shipping zone. Please also take manufacturing time (above) into consideration. Here's an estimated delivery for the different zones:
Ireland: 3 - 4 days
European Union: 10 - 14 days
USA and Canada: 10 - 14 days
Rest of Europe: 10 - 14 days
Rest of World: 10 - 14 days<
