Terms and Conditions

Privacy Policy

Irish Celtic Jewels do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

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Secure Shopping

On our site we have installed SSL - this stands for Secure Sockets Layer, and it is the industry standard method for protecting web communications developed by Netscape Communications Corporation. The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection.

You will see as you go through our order process that you are buying on a secure site. This means your privacy is protected and your credit card details are encrypted through the ordering process. You should see a small key (Netscape) or lock (Internet Explorer) indicating that your browser is communicating securely with our web store.

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Payment

All prices are displayed in U.S dollar currency and payment is made in the U.S dollar currency. Payment on the site is by credit card - Visa or MasterCard. If you are uneasy about sending your credit card details online, please email us at leighm@irishcelticjewels.com, send us your contact details and we will get back to you as soon as possible.

All EU customers will have 23% added to the price of their goods during the ordering process. No duties will be charged upon arrival of your package.

Any shipments made within the US will not be liable for duties or sales tax.

Shipments outside the Europe / US may be liable for duties. Please check with your countries customs for details.

If your local currency is not US dollars, please be aware that Visa and MasterCard generally charge a 1% spread above their wholesale exchange rate i.e. the rates you might see on a currency converter website.

Some card-issuing banks also charge a cross-border fee, typically around 2%.

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Returns

At Irish Celtic Jewels all our products are finished according, not only to our own high standards but each piece that we produce is individually tested and hallmarked by the national assay office located in the grounds of Dublin Castle.

If for any reason, you are not happy with your purchase, we offer a 30-day money-back guarantee, from the receipt of your order.

If you decide to return your order, please email us at leighm@irishcelticjewels.com, detailing your reasons for the return. We will then send you instructions for returning the order. We can only accept returns that follow our return instructions.

The customer is responsible for the cost of returning any goods and the original cost of delivery is non-refundable. If you are returning goods because they are faulty, we will cover the cost of return and any additional shipping cost.

If you choose our free shipping option, and subsequently return your order for a refund, a shipping cost of $5 will be applied. The shipping fee is deducted from the original purchase. Your credit card will be refunded the value of the order minus $5.

Please note: custom orders may not be covered by the 30-day money-back guarantee. The return policy on custom orders will be determined on a case by case basis.

If you purchase from a country that is outside the US and you decide to return your order for a full refund, please be aware of fluctuations in currency. We will refund the full amount paid in US dollars. However, if the currency rate has changed and you receive back less that you paid in your local currency, we cannot take responsibility for any difference in the amount (either positive or negative).

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Shipping and Delivery

The dates listed above are the final date we can ship and get it to you in time for Christmas. These are NOT final order dates. You will need to place your order at least a day before these dates, and please be aware that some products may not be in stock by this stage.

If you're unsure about stock levels or which shipping option to choose, please don't hesitate to contact us by email before placing your order: leighm@irishcelticjewels.com

If you've already placed your order and there's any issues with time frame, we will contact you with details on how to upgrade your shipping, or in the case where we can't fill your order for delivery in time for Christmas, we will give you the option to cancel your order.

Please note that any orders placed after December 21st will not be shipped until the week beginning January 2nd.


We are serious about quality at Irish Celtic Jewels and we realize that shipping needs to be prompt and safe. For this reason, we use the quality shipping agent, Federal Express. This is the most reliable, express shipping option; and it's our recommended shipping option. We also have an economy shipping option: Registered Post. See details below.

Each item you order is placed into a customized, luxury presentation box and then placed into the quality packaging.

Each Celtic jewelry piece is handmade to order and receives the approved stamping of the Dublin Assay Office, guaranteeing your gold and silver quality. International orders (Fedex option) are normally received in 12-18 business days or less.

Although we endeavor to fulfill all orders within 14 days, on occasion due to events beyond our control, this time period could be extended.

If you have any special requirements, (rush orders, etc.) then please specify these during the checkout process. Alternatively, please do not hesitate to contact us with any inquiries.

Shipping to: USA and Canada

Shipments to the USA and Canada are by Federal Express, or An Post Registered Post. There are three shipping options:

Ordinary Mail - 7 to 15 days - FREE SHIPPING (on orders up to $80) *SEE NOTE
Registered Mail - 7 to 15 days - $9 (on orders up to $200) *SEE NOTE
Fedex Economy - 3 to 5 days - $20 *SEE NOTE
Fedex Priority - 1 to 2 days - $28 *SEE NOTE

*NOTE: the delivery times stated here do NOT include the manufacturing time of the product(s). Orders normally ship within 10 - 16 days. We can cater for rush orders in most cases; if you need to receive your order in less time than outlined here, please don't hesitate to contact us to request a rush order: leighm@irishcelticjewels.com.

There is no tracking available on orders shipped by Ordinary Mail.

Shipping to: Europe - Section A

Section A includes the following countries:

UK, Germany, France, Spain, Netherlands, Finland, Norway, Sweden, Portugal, Austria, Belgium, Denmark, Luxembourg, Monaco, Italy

All shipments within Europe - Section A are by Federal Express. There are two shipping options:

Ordinary Mail 5 - 10 days - FREE SHIPPING TO UK (on orders up to $80) *SEE NOTE
Economy - 3 to 5 days - $10 *SEE NOTE
Priority - 1 to 2 days - $28 *SEE NOTE

*NOTE: the delivery times stated here do NOT include the manufacturing time of the product(s). Orders normally ship within 10 - 16 days. We can cater for rush orders in most cases; if you need to receive your order in less time than outlined here, please don't hesitate to contact us to request a rush order: leighm@irishcelticjewels.com.

There is no tracking available on orders shipped by Ordinary Mail.

Shipping to: Europe - Section B

Section B includes all European countries not contained within section A above.

All shipments within Europe - Section B are by Federal Express. There is one shipping options:

Priority - 1 to 2 days - $30 *SEE NOTE

*NOTE: the delivery times stated here do NOT include the manufacturing time of the product(s). Orders normally ship within 10 - 16 days. We can cater for rush orders in most cases; if you need to receive your order in less time than outlined here, please don't hesitate to contact us to request a rush order: leighm@irishcelticjewels.com.

If your shipping address is in an area outside of Fedex delivery, an extra shipping fee may apply. We will contact you if your shipping address is outside the delivery area.

Shipping to: Worldwide

Outside of the US, Canada and Europe we deliver to the following countries:
Australia, New Zealand, Japan, Hong Kong, South Africa

There are two shipping options:

Economy - 3 to 6 days - $25 *SEE NOTE
Priority - 2 to 3 days - $60 *SEE NOTE
Ordinary Mail - 7 to 20 days - $5 (on orders up to $80) *SEE NOTE
Registered Mail - 7 to 20 days - $15 (on orders up to $200) *SEE NOTE

*NOTE: the delivery times stated here do NOT include the manufacturing time of the product(s). Orders normally ship within 10 - 16 days. We can cater for rush orders in most cases; if you need to receive your order in less time than outlined here, please don't hesitate to contact us to request a rush order: leighm@irishcelticjewels.com.

If your shipping address is in an area outside of Fedex delivery, you may be charged an outside of delivery area fee upon arrival. Please contact Fedex on 1800-535-800 if you're unsure about this.

Delivery to other worldwide countries may be available upon request. Please make your request by email to: leighm@irishcelticjewels.com.

Shipping to: Ireland

All shipments within Ireland are by Registered Post, only, and will be charged at $9. Delivery takes approx. 3 - 5 days.

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